Tag: Move Exchange Mailbox


Troubleshooting Exchange Mailbox Moves

June 24th, 2009 — 12:28pm

It is rather common for people to experience problems after their mailbox has been moved between Exchange Servers. This is usually due to something else playing a part in the move, for example maybe Anti_Virus on the server has not been configured properly (http://support.microsoft.com/kb/823166 and http://www.msexchange.org/articles/Properly-Configure-file-system-antivirus-Exchange.html) or maybe something else is hooked into the mailbox when trying to move, 3rd party archiver or indexer…whatever. What can you do to help verify that your mailbox moves will go as planned? Well of course you can test on a small subset prior to your whole org, but you can also turn up diagnostic logging on the Exchange Server to get more information about the mailbox moves during the move, so should something go wrong you can go back and review.

In Exchange 2003 – Navigate in Exchange System Manager to the Exchange Server, right-click and choose Properties, open the Diagnostic Logging tab and choose MSExchangeIS\System\Move Mailbox – turn this up to Maximum. This will generate a lot of events in the application log on your server (so be mindful of space) but will also give you much more information about how the procedure went and if there were any errors in the process.

In Exchange 2007 you will use the Management Shell

set-eventloglevel –id “MSExchangeIS\9002 System\Move Mailbox” –level expert

and to turn it back down

set-eventloglevel –id “MSExchangeIS\9002 System\Move Mailbox” –level lowest

Hope this helps in troubleshooting Move Mailbox operations.

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